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Site rules

Site rules
1. Parties to the agreement.

The contract is concluded between the Internet service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the person who used the services of the Contractor, on the other.

2. List of terms.

2.1. Exchange of title units is an automated Internet service product that is provided by the Contractor on the basis of these rules.
2.2. Customer – an individual who agrees with the terms of the Contractor and this agreement, to which he joins.
2.3. The title unit is a conventional unit of one or another payment system that corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement of the electronic payment system and its Customer.
2.4. Application – information provided by the Customer for the use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service that are offered by the Contractor in this application.

3. Terms of Agreement.

These rules are considered to be organized due to the terms of the public offer, which is formed at the time the Customer submits the application and is one of the main components of this contract. The public offer refers to the information displayed by the contractor about the conditions for filing an application. The main components of the public offer are the actions taken at the end of the application by the Customer and indicating his exact intentions to complete the transaction on the terms proposed by the Contractor before the completion of this application. The time, date, and parameters of the application are created by the Contractor automatically at the end of the formation of this application. The proposal must be accepted by the Customer within 24 hours from the end of the application. The service agreement comes into force from the moment of receipt of the title units in full amount specified in the application from the Customer to the details of the Contractor. Transactions with title units are accounted for in accordance with the rules, regulations and format of electronic settlement systems. The contract is valid for a period that is established from the moment of filing the application until termination at the initiative of one of the parties.

4. Subject of the agreement.

By using technical methods, the Contractor undertakes to exchange title units for a commission from the Customer, after submitting an application by this person, and does this by selling title units to persons wishing to purchase them at an amount specified not lower than in the application submitted by the Customer. The Contractor undertakes to transfer funds to the details specified by the Customer. If profit occurs during the exchange, it remains on the Contractor’s account as an additional benefit and a bonus for commission services.

5. In addition.

5.1. If the account of the Contractor receives an amount that differs from that specified in the application, the Contractor makes a recalculation, which corresponds to the actual receipt of title units. If this amount exceeds the amount specified in the application by more than 10%, the Contractor terminates the contract unilaterally and all funds are returned to the Customer’s details minus 2% (two percent) of the payment amount, as well as minus the commission of the relevant Payment system. Also, the Contractor has the right to request supporting evidence of the dispatch of title units from the Customer in the format required for this.
5.2. In the event that title units are not sent by the Contractor to the specified details of the Customer within 2 hours, the Customer has the full right to demand termination of the agreement and cancel his application, thereby making a return of title units to his account in full. The application for termination of the agreement and return of title units is executed by the Contractor if the funds have not yet been transferred to the specified details of the Customer. In case of cancellation of the contract, the return of electronic currency is made within 24 hours from the receipt of the request to terminate the contract. If the delays in the return arose not through the fault of the Contractor, he is not responsible for them.
5.3. If title marks do not come from the Customer to the Contractor’s account within the specified period, from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor on the one hand, since the contract does not enter into force. The customer may not be notified of this. If the title units arrive at the Contractor’s details after the specified period, then such funds are transferred back to the Customer’s account, and all commission costs associated with the transfer are deducted from these funds.
5.4. If there is a delay in the transfer of funds to the details specified by the Customer, due to the fault of the settlement system, the Contractor is not liable for damage arising from a long receipt of funds. In this case, the Customer must agree that all claims will be made to the settlement system, and the Contractor will provide his assistance as far as possible within the framework of the law.
5.5. In case of detection of falsification of communication flows or exertion of influence in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are recalculated in accordance with the current agreement. If the Customer does not agree with the recalculation, he has the full right to terminate the contract and the title units will be sent to the details specified by the Customer.
5.6. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability corresponding to the framework of these rules of the received title units and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.
5.7. The Customer undertakes to comply with the norms corresponding to the legislation, as well as not to falsify communication flows and not create obstacles for the normal operation of the Contractor’s program code.
5.8. The Contractor is not liable for damage and consequences in case of an erroneous transfer of electronic currency if the Customer indicated incorrect details when submitting an application.
5.9. In the case when, during the processing of the application, the rate of the created application has changed by 0,5% or more, then the application will be recalculated at the rate at the time the cryptocurrency entered the account, or a refund will be made minus 2% (two percent) of the payment amount, as well as minus the commission of the relevant Payment system (in USDT equivalent at the time of fixing the rate on the application). THE REFUND AMOUNT CANNOT BE CALCULATED IN CRYPTOCURRENCY. If, during the period of confirmation of the transfer by the network, delays in confirming the transaction occurred, in this case, the application will be recalculated at the rate at the time the cryptocurrency was received on the account, or a refund will be made minus 2% (two percent) of the payment amount, as well as minus the commission the corresponding Payment system (in USDT equivalent at the time of fixing the rate on the application). THE REFUND AMOUNT CANNOT BE CALCULATED IN CRYPTOCURRENCY.
5.10. If the User paid for the application, but, due to circumstances, wants to refuse the exchange, then the refund is made minus 2% (two percent) of the payment amount, as well as minus the commission of the relevant Payment system.
5.11. If, when the Service tries to transfer Funds to the User’s bank card (account), this card (account) is blocked due to the fact that the User’s bank card (account) or the User himself is in any kind of “black list” or “stop list” of the relevant Payment system or the fiscal authority of the state where the User is a resident, the Service reserves the right to unilaterally refuse to provide exchange services and return the Funds to the User with a fee of 20% (twenty percent) of the current exchange amount.
5.12. The Service has the right to cancel the operation in progress and return the title units entered by the User without giving any reason.
5.13. The Service is not responsible in cases when the User accesses a fake site or a telegram account imitating the real address of the Service site and its telegram account (“mirror”). The actual address on the Internet of the Service website and its telegram account are indicated on the Service website https://alltrust.me/.

6. Unforeseen circumstances.

6.1. Within 24 hours after the execution of the exchange of title units, the Contractor gives a guarantee for the services provided, provided that no other terms are specified.
6.2. In the event that unforeseen circumstances arise during the processing of the Customer’s application, contributing to the Contractor’s failure to fulfill the terms of the contract, the deadlines for fulfilling the application are postponed for the corresponding period of the duration of the force majeure. The Contractor is not responsible for overdue obligations.

7. The user gives his consent to the Service to process personal data provided during registration on the site, as well as during the verification procedure ..

7.1. Personal data includes:

last name and first name;
E-mail address;
country of residence / citizenship;
details of the used wallets;
Telephone number;
data of the identity document;
location address

7.2. The processing of personal data means the recording, systematization, accumulation, storage, clarification (updаte, change), extraction, use, transfer (distribution, provision, access), including cross-border, depersonalization, blocking, deletion, destruction of personal data not subject to special categories for the processing of which the written consent of the User is required.

7.3. The processing of personal data is carried out in order to fulfill the obligations of the Parties under the Agreement, register the User on the Site, provide the User with technical support, fill out Applications, provide Services, consider applications and claims, send informational and other messages to the User’s e-mail address

8. Form of agreement.

Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal force, indicated in writing.

9. Work with maps of England, Germany and the USA.

For cardholders in England, Germany and the United States, the conditions for transferring title units are extended for an indefinite period corresponding to a complete verification of the cardholder’s data. The funds are not subject to any operations during the entire period and are in full on the account of the Contractor.

10 Claims and Disputes.

Claims under this agreement are accepted by the Contractor in the form of an email, in which the Customer specifies the essence of the claim. This letter is sent to the details of the Contractor indicated on the website.

11. Conducting exchange transactions.

11.1. It is forbidden to use the services of the Contractor to carry out illegal and fraudulent actions from trading platforms / platforms / services / exchanges, knowingly carrying out illegal actions on the darknet.
If such exchanges are identified, the Contractor will confiscate the funds received until the circumstances are clarified.
At the conclusion of this agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, bear criminal liability established by the legislation at the moment.
11.2. If it is impossible to fulfill the application automatically, due to circumstances beyond the control of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, the funds are credited to the account within the next 24 hours or returned to the details of the Customer minus commission costs.
11.3 At the first request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, the administration of settlement systems, as well as to victims of illegal actions who have suffered as a result of fraud proven by judicial authorities.
11.4. The customer undertakes to submit all documents proving his identity in case of suspicion of fraud and money laundering. Prerequisite: documents are provided by the customer with the contact information (e-mail) specified when creating an exchange request. Other sources of information are not accepted for consideration.
11.5. The Customer undertakes not to interfere with the work of the Contractor and not cause damage to its software and hardware, as well as the Customer undertakes to transmit accurate information to ensure that the Contractor fulfills all the terms of the contract.
11.6. The sender and the recipient of the Payment under the Application must be the same person. Using the services of the Service, transfers in favor of third parties are strictly prohibited.
11.7. The service is not responsible for transactions that were mistakenly sent / sent outside the application / transactions whose owners did not apply for a refund / payment within 30 calendar days. And also, to dispose at your own discretion of any Funds received on the account of the Service without creating an Application.
11.8. It is prohibited to mislead the service by knowingly committing fraudulent actions. If such exchanges are detected, the service has the right to block funds with their complete confiscation and entering the data into the Black List of the service.

12.Explanation of the basic requirements of AML / KYC:

12.1. The user is obliged to check the level of risk of the transaction before carrying out the exchange.
According to the internal system for verifying high-risk transactions, when a risk level of 55% or more is detected, the service has the right to verify the holder and the transaction in order to prevent the freezing of assets and further proceedings with cryptocurrency exchanges.
12.2. If a high-risk transaction is detected (risk level 55% or more), the service suspends the exchange operation and sends the user a request to provide additional information regarding the transaction and the user (see clause 11.4.)
12.3. Transactions with a risk level of 80% or more are processed in the “Bitcoin AML” exchange direction. An exchange in this direction of exchange is carried out in accordance with the regulations of the exchange office, after providing the requested additional information on the transaction and to the user.
12.4. Transactions with a risk level of 55% or more cannot be returned or canceled due to the lack of technical possibility of the operation. If there is a request for verification of the transaction and the user, the exchange of funds cannot be carried out until the verification procedure has been successfully completed.

13. Legislation.
The service is located on the territory of the Republic of Georgia. In accordance with the current legislative regulation, the activity on the civil circulation of cryptocurrency is not prohibited by law in Georgia.